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Cancellation & Refund Policy

At Seyahat Global, we understand that travel plans can change. Our cancellation rules are structured to balance customer flexibility with our commitments to airline and hospitality partners.

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1. Cancellation Rules

  • All cancellation requests must be sent in writing to our registered email: sales@seyahatglobal.com.

  • Cancellations are subject to the specific penalty rules of the respective airline, hotel, or vendor involved in your itinerary.

  • Service fees charged by our company at the time of booking are non-refundable.

2. Third-Party Vendor & Supplier Refunds

  • Air & Hotel Bookings: Refunds for flight cancellations or hotel no-shows depend entirely on the supplier's specific fare rules (Refundable vs. Non-Refundable). Seyahat Global will process your refund only after the respective airline or hotel completes their review and releases the funds back to our corporate account.

  • Visa Processing Fees: All embassy fees, consulate charges, and visa application center costs are paid directly to government authorities. Seyahat Global cannot retrieve or refund these amounts once they are disbursed to the respective foreign embassy or processing agency.

  • Travel Insurance Premiums: Insurance policies are active from the moment of certificate generation. Once the premium is transferred to the third-party insurance underwriter, Seyahat Global cannot process a refund unless the insurance company formally cancels the policy and returns the premium under their regulatory terms.

  • Cab & Transport Vendors: Fleet operators and local transport networks hold strict booking deposit rules. If a trip is cancelled, Seyahat Global will coordinate with the local vehicle vendor to claim any eligible refund based on their operational window, and will only pass the credit back to you after the vendor releases the funds to us.

3. Refund Processing Timeline
Once a refund request is validated and approved under the terms of your booking, the money will be sent back to the customer's original payment source:

  • For payments made via Razorpay Links: The refund will be processed automatically through the gateway and will reflect in the guest's original account (Credit Card, Debit Card, UPI, or Net Banking) within 5 to 7 business days as per standard banking timelines.

  • For payments made via Direct Bank Transfer or UPI Apps: The refund will be initiated via manual IMPS, NEFT, or UPI transfer to the exact bank account utilized during the initial transaction. This will typically reflect within 24 to 48 hours of corporate approval.

4. Peak Season & Blackout Date Bookings
Bookings made for peak travel seasons (e.g., festivals, summer vacations, Christmas, New Year) or specific blackout dates are strictly non-refundable. Vendors and hotels do not return deposits during high-demand periods.

5. No-Show & Partial Utilization Policy
No refunds or credits will be issued for "No-Shows" (when a traveler fails to arrive at a hotel or catch a flight). Similarly, no partial refunds are given for unutilized services, missed sightseeing tours, or early check-outs.

6. Changes and Postponements
Any request to reschedule or postpone a travel itinerary must be made in writing at least 15 days prior to the departure date. Date changes are subject to availability and amendment fees from airlines and hotels.

7. Force Majeure (Unforeseen Events)
Our company is not liable to issue refunds for trip disruptions, flight cancellations, or closures caused by natural disasters, strikes, government travel restrictions, or unexpected weather anomalies.

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