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Frequently Asked Questions (FAQs)

1. Booking & Payments

  • How can I book a holiday package or flight with you?

    • Simply reach out to our team via phone, email, or WhatsApp. We will customize your travel itinerary and share a detailed quotation. Once you approve it, we will issue a secure payment link or provide our corporate bank details to confirm your booking.

  • What payment methods do you accept?

    • To make payments convenient for our guests, we accept multiple secure channels:

      • Direct Bank Transfers (NEFT, IMPS, RTGS)

      • UPI Payments via official apps (GPay, PhonePe, Paytm)

      • Secure Payment Links (Powered by Razorpay) for Credit Cards, Debit Cards, Net Banking, and wallet payments. 

  • Is it safe to pay through your digital links?

    • Yes, completely. Our payment links are securely processed through Razorpay, a certified PCI-DSS compliant gateway. Your financial credentials are encrypted and never stored by our company. 

 

2. Travel Documents & Confirmations

  • When will I receive my flight tickets and hotel vouchers?

    • Once your payment clears and reflects in our accounts, our team processes your bookings immediately. Your digital travel vouchers, hotel confirmations, and flight e-tickets will be delivered directly to your registered email or WhatsApp within 24 to 48 hours.

  • What identification do I need to provide?

    • As per government regulations and airline policies, it is mandatory for all travelers to provide a copy of a valid government-issued photo ID (Aadhaar Card, PAN Card, or Passport) at the time of final booking confirmation.

 

3. Cancellations & Refunds

  • How do I cancel my travel booking?

    • All cancellation requests must be submitted to us in writing via email from your registered email address. Please contact our support team as early as possible to minimize vendor cancellation charges.

  • How long does it take to process a refund?

    • The timeline depends entirely on your initial payment method:

      • Payments via Razorpay Link: Approved refunds are routed back through the gateway to your original payment source (card/bank account) within 5 to 7 business days.

      • Payments via Bank Transfer/UPI: Refunds are transferred directly back to your original bank account via IMPS/NEFT within 24 to 48 hours of approval.

  • Are airline and hotel bookings always refundable?

    • No. Refunds depend entirely on the specific fare rules (Refundable vs. Non-Refundable) set by the respective airline, hotel, or transport provider. Additionally, bookings made for peak festival seasons or blackout dates are strictly non-refundable.

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